FREQUENTLY ASKED QUESTIONS
For your convenience, answers to most questions can be found in our FAQ database.
Search Frequently Asked Questions
FINANCING YOUR MAZDA
Mazda has partnered with Chase Auto Finance to provide you with a variety of auto financing options. For information on financing your Mazda vehicle, please check out the latest special financing offers and contact your local Mazda Dealer for complete details.
View Special Financing Offers
For existing Mazda American Credit customers, please call:
(800) 945-6000
Monday–Friday, 7:00 a.m.–8:00 p.m. Central Time
Saturday, 7:00 a.m.–5:00 p.m. Central Time
Or, visit their Web site:
mazdacredit.com
RECALLS AND SPECIAL SERVICE PROGRAMS
Information regarding a pending or resolved Mazda recall or Special Service Program can be found at MyMazda.com. There, you can search by VIN to determine if your vehicle is affected by a recall or SSP.
Search For a Recall
VEHICLE IMPORT AND EXPORT
Mazda USA only handles vehicles imported or exported between the USA and Canada that were originally distributed and sold in the USA. For vehicles originally distributed and sold in Canada, click here.
Import/Export Request Form (PDF)
When completed and signed, please email importexportrequest@mazdausa.com or fax the form to (949) 272-4867. For additional information, please visit our
Frequently Asked Questions page
CUSTOMER EXPERIENCE CENTER
Most answers can be found in our FAQ section however, should you require additional assistance, please contact our Customer Experience Center.
By Phone:
Monday-Friday, 5:00 a.m. to 6:00 p.m. Pacific Time
Saturday, 7:00 a.m. to 3:00 p.m. Pacific Time
(800) 222-5500
By chat:
For non-technical inquiries, please contact us on Mazda Chat. If Chat is not available, please call us at (800) 222-5500.
By Mail:
Mazda North American Operations
Attn: Customer Experience Center
PO Box 19734
Irvine, CA 92623-9734
24/7 EMERGENCY
ROADSIDE ASSISTANCE
Available 24 hours a day, 7 days a week anywhere in the United States and Canada.
Call (800) 866-1998
Download Mazda Roadside Assist App
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